As I’ve mentioned in previous posts, I belong to a few online travel groups. These can be a welcomed source of information…or they can be a very frustrating and often depressing commentary. It’s all based on your perspective. On your experience. On your expectations for that experience. Years ago, we had file cabinets full of travel books and maps. Today we have the internet. And very opinionated people! People who can’t seem to see the forest for the trees. And this isn’t just the case with travel, it extends to many other life choices and social media as well. But I won’t go there!
When we travel, we base our expectations on the venue, whether it’s a hotel, or a cruise, or an attraction. As we feel we are pretty well-traveled and both come from an extensive customer service/guest satisfaction background, our expectations may be different from others. For example, someone who has never traveled may not have many expectations of what to expect from their vacation, other than that they have saved and planned for months and just want to get away for a while, see the sights and enjoy themselves. They are wide-eyed and like a kid in the candy store! And as I say that, that’s not a bad way to be, even for experienced travelers.
Another difference in the expectation is whether you are traveling with young children or prefer a more adult setting. When we took a Disney cruise a few years ago, we knew there would be children of all ages roaming the ship. So, our expectations of that cruise were adjusted. Still, Disney has a reputation and we were very expectant to not be disappointed by their level of service. And we weren’t! It was a truly amazing Christmas cruise with Mickey & Minnie and their friends.
When we post of our disappointments, it is to advise others of what transpired and the actions that were taken. Remember, these are our experiences. No two travelers on the same ship or in the same hotel or at the same attraction will have exactly the same experience! We do not feel that we are “moaning and groaning” or “whining” or “complaining”. We are simply relaying our experience based on our expectations.
We have sailed the last few years almost exclusively with Viking – both River and Ocean. Viking is billed as a luxury cruise, so of course our expectations are much higher than perhaps they are with a “fun ship”. Yes, we have had disappointments with Viking. But they have all been handled professionally.
Tip: It’s always better to bring something to the attention of staff while you are physically there so they can correct it, rather than wait until you return home.
Which brings me back to my original idea for this post. Travel groups. Many times, I feel that people need to sit on their hands so they can’t type a response. I know I’ve felt that way myself and have refrained from typing a comment. Too often, some of the more seasoned members of a group forget that they were first-time or inexperienced travelers too. They can be impatient with newbie questions. And keep in mind, newbies are joining on a regular basis. They can be rude with their comments. IMHO, this is uncalled for. I have left groups because of the unfriendly, rude or snarky posts that continued to dampen my joy of and interest in travel. I think we all need to be a bit more tolerant before we make a disparaging comment!
I remember renting videos from the stores years ago and the plea was, “Be kind, rewind.” Perhaps this should also pertain to social groups — Be kind. Think before you type. This concludes this ‘public service’ post. IMHO. And, I’m now stepping off my soapbox!